Frequently Asked Questions

The following are some frequently asked questions about Dunwoody Village:

Is the community financially stable?
How long have you been in operation?
Is there a Residents' Reserve Fund?
What lifestyle choices are available?
How many hands-on nursing hours are provided, per patient, per day?
What is the LeadingAge Quality First program?
Is there a waiting list? If so, how long?
What is the refund policy for deposits and entry fees?
Does the monthly fee increase when a resident goes to the Healthcare Center?
What services are included in the monthly fee?
How many meals are included?
What medical costs does the contract cover?
Is the management open and responsive to resident concerns?
Is free transportation provided to needed services?
Is the community conveniently located and close to public transportation?
What services do you offer for those who are not Dunwoody Village residents?

Q. Is the community financially stable?
A. Dunwoody Village, a not-for-profit Continuing Care Retirement Community, has an investment grade rating from Standard & Poor's.

Q. How long have you been in operation?
A. Dunwoody Village opened in 1974. The Dunwoody Home opened in 1924.

Q. Is there a Residents' Reserve Fund?
A. Yes. The fund is used to subsidize residents who are unable to pay their monthly fee through no fault of their own.

Q. What lifestyle choices are available?
A. Three levels of care are available: Residential Living, Personal Care, and Skilled Nursing Care - with a memory support unit in Personal Care. We also offer a dedicated Rehab unit, which is available to both residents and non-residents alike.

Q. How many hands-on nursing hours are provided, per patient, per day?
A. Dunwoody Village has more than four hands-on nursing hours per resident in the Care Center per day, which exceeds the state requirement.

Q. What is the LeadingAge Quality First program?
A. LeadingAge is a government initiative that helps organizations achieve excellence in aging services, and earn public trust. Dunwoody has pledged to work in partnership with the government and consumers to create an environment of quality care and service. LeadingAge's ten elements of quality include: commitment, governance and accountability, leading-edge care and services, community involvement, continuous quality improvement, human resources development, consumer-friendly information, consumer participation, research findings and education, and public trust and confidence.

Q. Is there a waiting list? If so, how long?
A. We have a priority list but usually have availability ranging from immediate to three years, depending on the size of the residence.

Q. What is the refund policy for deposits and entry fees?
A. The priority list deposit is $1,300 for one person; $1,400 for two people. $1,000 is refundable or goes toward the entrance fee; the $300 or $400 is a processing fee. For that priority list deposit, the prospective resident may use the fitness center with trainer, and the swimming pool with lifeguard. We also send a monthly calendar that lists programs and selected events open to future residents. We have two types of entrance fees. The non-refundable entrance fee is a one-time fee that reduces by 2% per month for 50 months. The 50% refundable entrance fee is 46% higher than the non-refundable, but the resident or resident's estate always recovers 50% of the original entrance fee.

Q. Does the monthly fee increase when a resident goes to the Healthcare Center?
A.The only increase is for additional meals. One daily meal is included in the monthly fee. In the Care Center, residents are required by law to be served three meals a day.

Q. What services are included in the monthly fee?
A. Please refer to the Amenities page.

Q. How many meals are included?
A. One meal a day is included in the monthly fee. (Most residents choose dinner.) Additional meals are available for a monthly fee.

Q. What medical costs does the contract cover?
A. Dunwoody Village covers routine nursing and personal care services.

Q. Is the management open and responsive to resident concerns?
A. Yes, the managers at Dunwoody Village have an open-door policy.

Q. Is free transportation provided to needed services?
A. Yes. Free transportation is provided to local doctors' offices, religious services and grocery stores twice a week and to shopping every other week.

Q. Is the community conveniently located and close to public transportation?
A. Yes. Dunwoody Village is on a public transportation route, and five miles from the Bryn Mawr train station. The Village's paved path connects to an adjacent shopping center with approximately 30 stores.

Q. What services do you offer for those who are not Dunwoody Village residents?
A. When space is available, Dunwoody Village offers several services, including sub-acute rehabilitation services, personal care, skilled nursing, memory support care, and respite care.

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